Zoho Projects vs Accelo: 2024 Comparison

Zoho Projects and Accelo are two of the most popular project management tools available today.

But how do they stack up against each other?

Which one manages tasks better?
Which one helps you allocate resources more effectively?
Which one is more affordable?

Discover all the answers in our detailed comparison guide.

A. Project and Task Management

Get. Things. Done. 

You and every project manager likely live by those words.

It’s also the heart and soul of any project management software. 

This is why, before anything else, you must evaluate a tool’s ability to help you manage your tasks and projects.

Features to look out for:

  • Project structure: A simple, intuitive way to organize work and toggle through multiple projects, tasks, boards, etc. 
  • Views: Board, list, timeline, Gantt, and other types of views that let you visualize various types of information within each project.
  • Tasks & subtasks: Dedicated spaces offering the ability to drill down to the smallest level of actionable detail about each project item. 
  • Statuses: Effortless ways to communicate the exact progress of each task, board, project, etc.
  • Checklists: Quick to-do lists for each task so things don’t fall through the cracks 
  • Task templates: Easy-to-copy templates to create identical tasks at scale across multiple projects. 
  • Assignees: The ability to assign tasks, boards, or projects to individual team members, groups, or even teams. 
  • Priorities: A way to communicate the urgency level of each task, subtask, or project. 
  • Automations: Trigger-based (if X happens then do Y); ways to automate repetitive actions such as notifications, comments, status updates, etc.

1. Project Structure / Hierarchy

a. Zoho Projects

Transform your workspace with the help of a simple, user-friendly project hierarchy. 

Portal > Project groups > Projects > Milestones > Tasks > Sub-tasks

  • Portal: A centralized hub to manage projects, track progress, and communicate with team members.
  • Project groups: Organize multiple projects into a single project group for easy access.
  • Projects: A collection of milestones and tasks to achieve a specific objective.
  • Milestones: Short-term goals that let you break down projects and represent a key stage of progress.
  • Tasks: Actionable items that help achieve milestones and the project’s objectives.
  • Subtasks: Granular action items within each task.

Zoho_Projects_Project_Structure

 

b. Accelo

Accelo helps you organize your projects with a straightforward structure:

Company > Project > Milestone > Task > Checklists

  • Company: A company or client page set up on your Accelo account.
  • Projects: Long-term work that needs to be completed by or for a Company.
  • Milestones: Different stages or phases of a Project, which can have separate budgets. 
  • Tasks: Actionable work items required to achieve Milestones.
  • Checklists: Granular action items required to complete a Task.

2. Views

a. Zoho Projects

Zoho Projects offer several views for managing tasks and tracking progress:

  • Work Overview: Displays a comprehensive view of all tasks, projects, and milestones across a portal.
  • Project List: Presents a quick view of completion rates, task statuses, budget details, and more of all the projects.
  • Task List: A list view of all tasks, with columns displaying information such as task name, assignee, due date, and status. 
  • Issue List: Displays a vertical view of all issues, including their project, classification, status, severity, due dates, and more. 
  • Project Gantt: Showcases project and task timelines, schedules, and progress. You can view the projects on the right side and schedule information on the left.
  • Custom: Use filters to select specific criteria and customize your project, task, and issue views.
  • Kanban: Organize cards (tasks and issues) in columns to indicate statuses, priority, and modules. Click on the cards to view comments, files, and other relevant information.
  • Chronology Gantt: Visual representation of the timeline and the relationship between tasks to help manage task dependencies and overlaps.
  • Milestone Gantt: Get a hierarchy-based view of all the tasks that fall under a particular milestone, along with the due dates, overdue tasks, and other task details.
  • Calendar: A calendar-like display of your project, task, milestone, and issue deadlines on a daily, weekly, and monthly basis.

Zoho_Projects_Views

b. Accelo

Accelo allows you to see your Tasks with these views:

  • Project View: This screen displays all Milestones and Tasks within a Project with details of Assignees, Planned Due, Status, etc.
  • Milestone View: Displays an overview of all Tasks within a Milestone. The Tasks can be arranged based on Status, Earned Value, Budget, or Start and Due Dates. You can also shift Tasks within your workflow by dragging and dropping them on a Kanban-style board.
  • Project Schedule: Access a Gantt-style overview of your Projects’ Milestones and Tasks for Project planning.
  • My Schedule: See all your assigned Tasks based on a calendar view.
  • Deadlines Task Board: Displays the Tasks you need to do based on deadlines. You can drag and drop Tasks to change deadlines.
  • Status Task Board: Allows a user to see all Tasks they have created or that have been assigned to them. It lets you drag and drop Tasks to change their Status.
  • Assignment Task Board: Shows a manager all the Tasks they have created or are managing. It simplifies the process of assigning Tasks.

3. Tasks & Subtasks

a. Zoho Projects

A task in Zoho Projects helps manage simple and complex projects by breaking them down into actionable items. 

Tasks provide information on: 

  • Task descriptions
  • Assignees
  • Tags 
  • Due Dates and Time Estimates
  • Checklists
  • Attachments
  • Comments

Zoho_Projects_Tasks_Subtasks

b. Accelo

Accelo lets you create Tasks under Milestones or Projects to keep track of important actionable items.

Although you cannot add any subtasks, you can add these details to provide context to your Tasks: 

  • Task Title
  • Task Status
  • People
  • Task Description
  • Dates
  • Priority

4. Statuses

a. Zoho Projects

Zoho Projects offer statuses to help users track the progress of projects, tasks, and issues. 

Create custom task statuses that suit your project workflow under the ‘Open’ and ‘Closed’ categories.

Milestones in Zoho Projects have their own status categories like Active, Completed, and Archived.

When you complete all the tasks under a milestone, the tool automatically updates its status. Similarly, following a milestone status update, project status can also be updated automatically through custom functions.

Zoho_Projects_Statuses

b. Accelo

Accelo lets you assign and change your Task Status to indicate its progress in your workflow. The default Statuses include Unassigned, Pending, Accepted, Started, and Completed.

You can also create new or custom Statuses.

5. Checklists

a. Zoho Projects

Zoho Projects doesn’t offer native checklist features.

b. Accelo

Accelo lets you add Checklists for to-do items within a Task. Assignees can tick Checklist items to indicate their completion.

6. Task Templates

a. Zoho Projects

Zoho Projects offers ready-made task templates. Even better, you can make your own custom template to perfectly suit your project.  

Each template can retain information, such as:

  • Title
  • Description
  • Checklists
  • Tags
  • Assignees
  • Priority
  • Attachments
  • And more

Zoho_Projects_Task_Templates

b. Accelo

Accelo’s standard Task Template helps you assign work and provide context to aid your Project workflow. 

This template can be configured to include additional details. However, by default, it contains:

  • Task Title
  • Task Description
  • Task Status
  • Assignee
  • Manager
  • Creator
  • Checklist
  • Task Time
  • Task Rate
  • Start and Due Dates
  • Skills
  • Tags
  • Priority
  • Attachments

7. Assignees

a. Zoho Projects

Assign projects, milestones, tasks, and issues to individuals and teams in Zoho Projects.

b. Accelo

Accelo lets you assign Projects, Milestones, and Tasks to people on your team. Projects and Milestones can be assigned to managers, while Tasks can be assigned to both managers and team members.

8. Priorities

a. Zoho Projects

With Zoho Projects, you can set tasks to None, Low, Medium, or High Priority levels. Plus, use different colors to represent priority levels.

b. Accelo

You can set Task Priorities to Critical, High, Normal, Low, or None on Accelo. Each level has a corresponding icon based on its urgency.

You can edit the Priority names but can’t create custom ones or modify the icons.

9. Automations

a. Zoho Projects

Zoho Projects’ automation features include: 

  • Blueprint: Design workflows and automate routine tasks, like setting task statuses, creating custom task fields, and adding assignees.
  • Workflow rules: Use conditions to auto assign tasks, update fields, send alerts, and add webhooks.
  • Custom functions: Reassign issues, notify stakeholders via SMS, or send client updates automatically through custom rules and conditions. 
  • Webhooks: Automate HTTP push alerts from Zoho Projects to third-party applications.
  • Business rules: Use conditions to automate issue management processes, like assigning issues to a user and changing issue severity.

Zoho_Projects_Automations

b. Accelo

Accelo allows you to automate certain business and Project processes to save time for more important work. You can set up automations based on Triggers, Rules, and Actions.

B. Time Management

Time is money for a reason. 

The right software can be the difference between pinching pennies and raking in the big bucks.

Effective project management software offers effortless time management features to help you befriend the clock. 

With the right one, expect to keep all your tasks running as scheduled and meet your deadlines with ease. 

Features to look out for include:

  • Due dates: Communicate expected delivery dates.  
  • Time estimates: Make capacity decisions based on how much time each task or project is expected to take. 
  • Time tracking: Measure productivity with accurate time consumption data for each team member. 

1. Due Dates

a. Zoho Projects

Add due dates to milestones, tasks, and subtasks. The tool also lets you set due dates directly from the list views and dashboards.

b. Accelo

Maintain deadlines for Project deliverables by adding Start and Due Dates on Accelo.

You can add or modify these dates while creating or editing Tasks. They can also be modified from your Project Schedule.

2. Time Estimates

a. Zoho Projects

Time estimates are called Work Hours or Planned Hours in Zoho Projects.

Add Work Hours to indicate how long a task should ideally take. You can use the Planned vs Actual charts to assess the actual time taken, helping you measure and improve productivity.

b. Accelo

Accelo lets you add a Time Budget to Tasks. Once an Assignee has finished a Task, you can compare the estimated time vs the actual time taken.

3. Time Tracking

a. Zoho Projects

Zoho Projects offers time-tracking features for users to record time spent on different tasks, generate invoices, and bill clients. 

You can either log in time manually using timesheets or start task timers to record hours automatically.

b. Accelo

You can use Accelo’s in-built Timer to track how long you work on a Task. The timer starts automatically by default when you start an Activity. However, you can pause, resume, and stop the Timer at any time or manually log time using the Time Log button. 

And if you’re working on different Tasks, the app will automatically start tracking time for both and switch between Timers as you move between Tasks.

C. Reporting

What you can’t measure, you can’t improve. 

Reporting and analytics features can help you track real-time progress, monitor key metrics, and sniff out bottlenecks like a detective.  

Armed with these insights, your team can stay ahead of the curve no matter the situation. 

Expect better resource management, superior deadline compliance, and a more focused and decisive team.

Features to look out for include:

  • Goals and milestones: Record targets for the whole team to see and work towards.
  • Dashboards: Visualize data from all corners of the team into a user-friendly, interactive interface.
  • Gantt charts: Keep your plans flexible with Gantt charts that allow you to adjust timelines based on changing resource availability and task completion ratio. 

1. Goals & Milestones

a. Zoho Projects

Milestones in Zoho Projects are goal-based targets consisting of task lists and tasks. Completing these should take you closer to the project objective and help assess the overall project progress.

Additionally, you can duplicate milestones from one project to another and automate them through blueprints.

b. Accelo

Accelo’s Milestones are overarching agendas within a Project. For example, a testing stage for a product release. The stage can be classified as a Milestone and has several Tasks under it that need to be completed. 

However, the tool doesn’t have a distinct feature for setting goals.

2. Dashboards

a. Zoho Projects

The Zoho Projects dashboard is composed of different widgets, such as Task Progress Chart, Timesheet Summary, Team Status, and more. It lets you view:

  • Progress of work items
  • Performance indicators
  • Reports and summary charts
  • Pipeline work item indicators

Zoho_Projects_Dashboards

b. Accelo

Here’s a list of some of the many Dashboards that Accelo offers:

  • Schedule Dashboard
  • Utilization Dashboard
  • Profitability Dashboard
  • User Dashboard
  • Manager Dashboard
  • Company Dashboard
  • Sale Dashboard
  • Project Dashboard
  • Ticket Dashboard

These Dashboards provide you with a quick, accurate overview of different aspects around Project and Task management. It lets you oversee progress, planning, and profitability.

3. Gantt Charts

a. Zoho Projects

Along with a Global Project Timeline Gantt, Zoho Projects provides two Gantt chart types: 

  • Chronological Gantt: View tasks by order of occurrence
  • Milestone Gantt: View tasks by order of Milestones

With Zoho Projects Gantt charts, you can:

  • Create Gantt charts that support four types of task dependencies Finish to Start, Start to Start, Start to Finish, and Finish to Finish.
  • Add new tasks and details like task description, owner, and due dates.
  • View and edit important task information, such as the owner, progress percentage, start and end dates, and a list of all predecessors and successors.
  • Share Gantt charts via email or export them in PDF files.

b. Accelo

Accelo’s Gantt charts allow you to: 

  • View Milestones and Tasks based on their durations and dependencies.
  • Click and drag to link Milestones or Tasks and create dependencies.
  • Collapse or expand Milestones to hide/view Tasks. 
  • Drag Milestone bars to extend or reduce durations for project planning.

 

D. User Management

Software, features, and other tech things aside, the real heroes of any project are your team members. So make sure to pick the kind of project management software that puts them front and center!

How do you do this?

Look for software that knows what different team members need and helps you deliver the right experience. 

Features to look out for include:

  • User groups: Create internal teams representing various departments, functions, or projects. 
  • Permission levels: Grant different access levels depending on the users’ information requirements and the company’s security concerns. 
  • Guest users: Invite team members from other companies/teams to collaborate with your team without compromising on confidential data. 

1. User Groups

a. Zoho Projects

User groups in Zoho Projects allow you to group portal users into different teams for better project resource management. 

Create a user group under a team and add them as followers to tasks or issues. You can assign a team lead, associate teams to projects, and @mention them in comments. 

Plus, manage team communications through a single email alias to notify multiple team members together about project updates.

b. Accelo

You can create custom User Groups in Accelo with specific permission levels for the whole group. 

This lets you categorize your team and bulk assign access levels, helping you to easily sort users and control their access to different Accelo modules.

2. Permission Levels

a. Zoho Projects

Zoho Projects offers three levels of profile permissions: 

  • Portal Level: Applies only to project users. You can’t assign portal-level permissions to client profile users.
  • Project Level:  Applies to user profile and client profile users. Client profile users can access just forums, pages, and events.
  • Module Level: Applies to both user and client profiles. It offers various permission categories:
    • View
    • Add 
    • Edit
    • Delete
    • Reorder

The module level permission categories can change depending on milestones, task lists, tasks, issues, and timesheets. For example, a task list has a reorder permission category, while a milestone doesn’t.

b. Accelo

Accelo offers comprehensive permission levels, including view, edit, assign, delete, plan, admin, and more, across three different access levels for users: 

  • Administrators have full access
  • Professionals are standard users who can log time and manage work
  • Contractors are limited roles that can only log time 

You can also choose to give members access based on their roles within specific teams on Accelo (for example, Company, Sale, Projects, etc.).

3. Guest Users

a. Zoho Projects

Zoho Projects offers just read-only access to guest users. 

Read-only access users cannot add, edit, or delete any entities in Zoho Projects. You can assign them to tasks, issues, and milestones with view permissions.

b. Accelo

Accelo doesn’t have a distinct feature to add guest users. However, you can add users with temporary access by assigning Contractor roles. 

You can also add client users via the Client Portal.

E. Collaboration

In project management, collaboration and communication are like a ballroom dance — if everyone isn’t in sync, you’re just stepping on each other’s toes!

A project manager should encourage their team to be on the same page regarding everything happening on the project. This could involve regular meetings, periodic status updates, shared checklists, etc. 

But things can get tricky when you add different team structures (remote, hybrid, distributed, etc.). 

The trick is to balance ‘informing everyone’ with ‘over-communicating.’ 

The solution is to forge a shared space where the whole team can contribute without hampering individual productivity. Picking a suitable project management software is the first step toward achieving this goal. 

Features to look for include: 

  • Comments: Simple ways to send feedback or discuss a task or project. 
  • Threads: Keep all relevant comments in a single thread. 
  • Tagging/@mention: Mention a team member on a task, in comments, or in any shared space to notify them. 
  • Sharing tasks: Share tasks with relevant team members for efficient collaboration.
  • File management: Attach and store files, create and annotate documents, etc., for ready access to project documentation. 
  • Notifications: Customize how team members receive notifications.

1. Comments, Threads, & Tagging

a. Zoho Projects

In Zoho Projects, users with comment access can add comments and @mention to tag members in project documents and tasks.

Additionally, you can hide comments from clients by marking them as internal comments.

b. Accelo

Accelo doesn’t let you comment directly on Tasks. However, you can add replies to Activities in Message Streams.

An Activity is any work correspondence done for a Task, like sending an email, scheduling a meeting, or creating an Internal Note for your team. These Activities are logged in a Message Stream within a Project or Milestone.

Team members and clients can add in-line replies or comments in response to an Activity in the Message Stream.

2. File Management

a. Zoho Projects

Attach documents and images to projects, tasks, and comments for real-time collaboration and task management in Zoho Projects. 

To start discussions on the attached documents, just click the ‘Add Comments’ field on the right side of the file name.

b. Accelo

Attach files like PDFs and images to Tasks or email exchanges with your team or clients. 

You can also search for attachments or files from your Accelo Dashboard and upload files from integrated services like Dropbox or Google Drive.

3. Notifications

a. Zoho Projects

View all Zoho Projects notifications on a single page. You can also select the projects for which you want to get notifications. 

Plus, set up email alerts to automatically notify users about certain actions, like changing a task’s status.

Zoho_Projects_Notifications

b. Accelo

Stay on track with Task updates with email notifications for Task or Activity creation, Status updates, Expense submission, etc.

You’ll only receive email notifications based on your preconfigured settings.

F. Customer Support

Individual users in smaller teams often face a steep learning curve with most project management software. 

In their case, having access to responsive support executives and a wealth of helpful resources can make a significant difference, turning a frustrating experience into a positive one.

However, customer support is just as crucial for larger teams. 

Even if these teams initially received thorough onboarding and training, their needs and use cases tend to evolve over time. Continuous and adaptable customer support becomes essential to address these changing needs effectively.

With adequate customer support, you can:

  • Derive maximum value from the app with the help of professional guidance whenever required
  • Ensure your team is making full use of all the features you’re paying for
  • Learn from case studies of other teams using the same software
  • Expand your use cases with time
  • Learn about the features your team uses the most and avoid spending on those you don’t need
  • Solve minor issues on your end by going through help resources
  • Get hands-on support when you get stuck
  • Keep a record of all your complaints and feedback for the platform to aid future buying decisions
  • Send feedback to the app’s developers so they can design the features you most desire

Features to look for include: 

  • Detailed knowledge bases and documentation to aid DIY solutions to common issues
  • Case studies, templates, guides, and other resources
  • Easy access to resources for all types of users — free or paid
  • Async support executives to cover for the time difference
  • Live agents who can respond via chat or phone 
  • Screenshots and recordings to display how the tool works
  • Translations to resources in other languages, if needed

Zoho Projects

  • Knowledge Base: Information about features and its usage
  • FAQs: Answers to questions about the tool
  • Projects Community: A community of Zoho Projects users
  • Video resources: Interactive Zoho Projects tutorials
  • Customer support: Email, live chats, and phone

Accelo

  • Webinars: Recordings of training sessions and interviews around using Accelo
  • Video tutorials: Brief video walkthroughs on navigating Accelo products
  • Help Guides and FAQs: Guides and answers on everything you need to know about using the tool
  • Community: A space to share ideas, learn, and ask questions to other Accelo users
  • Professional service: Consultative services for building workflows, configuring platforms, train your team to use Accelo
  • Customer support: Email, Phone

G. Platforms Supported

Distributed and field teams might not always be armed with laptops or computers. 

But that doesn’t mean productivity has to stop.

With a mobile-friendly project management tool, the workflow keeps humming along, turning those smartphones into mighty workflow tools.

More reason to look into this?

If your company follows a Bring Your Own Device (BYOD) approach, your team members need the freedom to switch between various devices. 

With support for all types of apps, you can:

  • Ensure uniform access irrespective of device type
  • Save on the cost of buying the same types of devices for the whole team
  • Give all team members a chance to log work from anywhere, anytime

Features to look for include: 

  • App support for the latest Mac, Windows, iOS, and Android versions.
  • Maximum coverage for all key features across devices

Zoho Projects

  • Browser: Firefox, Chrome, Safari, Microsoft Edge
  • Desktop: None
  • Mobile: iOS, Android

Accelo

  • Browser: Chrome, Firefox, Microsoft Edge, Safari 
  • Desktop: Mac, Windows, Linux
  • Mobile: iOS, Android

H. Pricing

Whether you have deep pockets or shoestring budgets, there’s project management software out there for every kind of organization. 

But the confusing combination of features and numbers on pricing pages can make it difficult to choose. 

Here are some easy tips for starters.

If you plan on buying the software subscription for just yourself or a small team that’s not likely to grow rapidly anytime soon — stick to the free plan as long as possible. Or pick the cheapest monthly subscription possible. These should cover most of your feature requirements comfortably in most cases. 

However, if you expect to hire rapidly and grow to a sizable number, go for a plan that grows with you — ideally with a per-user rate that doesn’t add up exponentially. 

Finally, most software offers flexible enterprise plans that let you cherry-pick your favorite features into a custom package. If you’re part of such a team, it’s best to contact the sales team and get the best deal possible. 

Zoho Projects Pricing

Zoho Projects offers the following pricing plans:

  • Free: Upto 3 members, 2 projects, 5GB storage 
  • Premium ($5/user/month): Unlimited projects, 20 project templates, 100GB of storage space
  • Enterprise ($10/user/month): Unlimited projects, 30 project templates, 10 read-only users, 120GB of storage space

Accelo Pricing

Accelo has the following pricing plans:

  • Free Trial: Try Accelo with full access for 7 days. No credit card required. 
  • Professional ($50/user/month): Client Project Management, Sales Management, Quote Management, Time Logs, Timers, Timesheets, Invoices, Payments, Financial Insight Dashboards
  • Business ($70/user/month): Everything in Professional plus Client Retainer Management, Ticket Management, Shared Request Inbox, Expenses & Materials, Time Approvals for Billing, Unlimited Client Portal Users.
  • Advanced ($90/user/month): Everything in Business plus Advanced Custom Workflows, Advanced Triggers & Automation, Smart Scheduling & Utilization, Adaptive Project Scheduling, Client Asset Management, and 3 Advanced Reporting Users.
  • Elite (Contact for pricing): Everything In Advanced plus Role-Based Users from $39/month, Divisions Module, Unlimited Collaborator Users, SAML / Enterprise SSO, Premium Support with SLAs, Dedicated Account Manager.

I. Best Suited To

Picking the right project management tool is like finding the perfect pair of shoes. They must be a snug fit but also leave you some wiggle room to get comfortable! 

In other words, the tool you pick must fit all your current needs and grow alongside your future requirements, too. 

So make sure you’ve covered all bases in your research when picking project management software for your team. 

One way to do this is to check what types of teams your choice serves best. 

For instance, what works for a small software development team might not suit a large marketing agency. 

When hunting for a PM solution, it’s vital to match the tool’s features and use cases with your team’s workflow. Tailor your search to find a tool with all the necessary features to manage your tasks and boost productivity.

Zoho Projects Verdict

Zoho Projects is a no-brainer for teams that want a feature-rich project management solution at an affordable price.

Here’s what makes Zoho Projects shine:

  • Comprehensive project management tools with impressive automation capabilities that cover everything you need, from task management and time tracking to reporting.
  • An intuitive interface with user-friendly features like drag-and-drop actions and dashboard customization. 
  • Robust collaboration and communication tools, like feed and chatrooms, that facilitate smooth teamwork.

However, Zoho Projects’ reporting features might not be extensive for larger teams and bigger projects. For example, it has a limited dashboard functionality, making it difficult to add client information or arrange tasks and projects. 

Additionally, only Enterprise users have full access to reports like Gantt charts and resource utilization charts.

Accelo Verdict

Packed with various features for project management, client management, sales, and more, Accelo is well-suited for large-scale businesses and enterprises. It helps manage the diverse aspects of running a business without needing multiple tools.

But is it the best choice for you?

Accelo’s extensive feature set is easy to understand and use. The segregation of Projects by Company and the distribution of Tasks within Milestones lets you create a clean breakdown of your work. 

Its Project Schedule view provides an excellent overview of Task dependencies. Project managers can even add separate time and monetary budgets to each Milestone to ensure overall profitability. But the tool isn’t perfect.

Accelo’s broad offerings come at the cost of basic project management features. For example, you can’t break down Tasks into Subtasks. This can lead to your team losing focus on the subcomponents of a Task.

Moreover, it isn’t easy to communicate about Tasks on Accelo. Users need to send emails or add Internal Notes since they can’t add comments to Tasks. You also can’t customize Priority labels or set goals.

Another prominent issue is its lack of a free plan. The pricing (starting at $50/user) is also much higher than other tools in this niche. This makes it less suitable for solopreneurs, small businesses, and startups. 

Still, Accelo can be a viable choice if you require a broad solution with excellent customer service to manage diverse needs.