Jira vs ProWorkflow: 2024 Comparison

Jira vs ProWorkflow: 2024 Comparison

Jira and ProWorkflow are two of the most popular project management tools available today.

But how do they stack up against each other?

Which one manages tasks better?
Which one helps you allocate resources more effectively?
Which one is more affordable?

Discover all the answers in our detailed comparison guide.

A. Project and Task Management

Get. Things. Done. 

You and every project manager likely live by those words.

It’s also the heart and soul of any project management software. 

This is why, before anything else, you must evaluate a tool’s ability to help you manage your tasks and projects.

Features to look out for:

  • Project structure: A simple, intuitive way to organize work and toggle through multiple projects, tasks, boards, etc. 
  • Views: Board, list, timeline, Gantt, and other types of views that let you visualize various types of information within each project.
  • Tasks & subtasks: Dedicated spaces offering the ability to drill down to the smallest level of actionable detail about each project item. 
  • Statuses: Effortless ways to communicate the exact progress of each task, board, project, etc.
  • Checklists: Quick to-do lists for each task so things don’t fall through the cracks 
  • Task templates: Easy-to-copy templates to create identical tasks at scale across multiple projects. 
  • Assignees: The ability to assign tasks, boards, or projects to individual team members, groups, or even teams. 
  • Priorities: A way to communicate the urgency level of each task, subtask, or project. 
  • Automations: Trigger-based (if X happens then do Y); ways to automate repetitive actions such as notifications, comments, status updates, etc.

1. Project Structure / Hierarchy

a. Jira

Based on your needs, you could choose between two of Jira’s primary project management offerings:

  • Jira Work Management for more broad-scale project management 
  • Jira Software for software development teams to manage issues
For Jira Work Management

Choose between:

  • Company-managed projects: Set up and controlled entirely by the Jira admin in your team. This utilizes a similar configuration across all projects. 
  • Team-managed projects: Set up and controlled entirely by a designated project admin. This setup is independent of other projects.

Projects > Boards > Issue Cards

  • Projects: A shared space to document, organize, and track your work.
  • Board: A Kanban-style board to visualize all issues in a customizable workflow. 
  • Issue Cards: Summary of individual issues you’re working on.

For Jira Software

Jira Software’s default hierarchy contains:

Epics > Stories/Tasks > Sub-tasks

  • Epics: High-level objects/priorities the team is working towards — comprising multiple Stories and Tasks. 
  • Stories/Tasks: Functional requirements that the team is developing. 
  • Sub-task: Actionable items that make up Stories. 

You can customize this hierarchy with marketplace apps and add Initiatives containing multiple Epics.

b. ProWorkflow

ProWorkflow has a simple hierarchy for project tracking:

Projects > Task Headings > Tasks

  • Projects: A project could be a single end-product you aim to deliver, a client you manage, or any larger goal you’re working towards.
  • Task heading: These large tasks act as stepping stones in the project and contain smaller steps.
  • Tasks: These are the individual action items within a task heading.

2. Views

a. Jira

Jira Software

Jira Software comes with the following preconfigured views:

  • Basic: A table format that shows issue details such as start and due dates, status, the hierarchy of issues, and timeframes. 
  • Sprint capacity management: A table format that zooms in on capacity across issues to help you optimize sprints and iterations. 
  • Top-level planning: A table format to give you a high-level overview of all issues and their relationship with each other. 
  • Dependency management: A table format to showcase only issues that have dependencies in the plan to spot which ones are blocking progress.

Jira Work Management

Jira Work Management offers the following views:

  • Board: A Kanban-style board to get a progress snapshot of work yet to be started, in progress, and completed. 
  • List: A single list to view all issues in the project for a quick scan. Get a quick glimpse of the issue type, summary, status, assignee, etc.  
  • Timeline: A Gantt chart view to visualize the timing and sequence of individual issues. 
  • Calendar: All project issues organized by start and due dates on a calendar format. 

Besides this, you can access Overviews that offer a high-level, aggregated view of work across multiple projects.

b. ProWorkflow

ProWorkflow offers the following nine ways to visualize work:

  • Homepage: An overview of your workload, upcoming deadlines, recent activity, and staff activities.
  • Calendar: Projects and tasks organized by start date and displayed on a calendar.
  • Timesheet: Shows your time tracked and the tasks you worked on.
  • Timeline: Displays your tasks by start and end date and the dependencies between them.
  • Customer map: Allows you to see the locations of your clients on a map.
  • Projects list: A table showing all your current projects and their details.
  • Projects board: A Kanban board displaying your projects grouped according to your chosen parameter — E.g., task status, priority, or category.
  • Tasks list: A table displaying details of all your tasks.
  • Tasks board: A Kanban board of your tasks grouped by a chosen field.

3. Tasks & Subtasks

a. Jira

For Jira Work Management

Track tasks of a larger workflow as issues in Jira Work Management. 

An issue can have:

  • Subtasks to split an issue into smaller to-dos
  • Assignees to complete the work
  • Reporters to monitor the work
  • Descriptions
  • Labels
  • Time tracking
  • Status
  • Attachments

Note: Subtasks can be assigned to the person assigned the parent issue or to other people involved in the project.

For Jira Software

Break work into smaller chunks or tasks with issues.

An issue allows you to add other relevant information, such as:

  • Assignees who’ll work on the task
  • Reporter whom the assignee must report to
  • Child issues or subtasks to complete within the issue
  • Priority
  • Start date and end date
  • Labels
  • Status
  • Attachment

Subtasks can be linked to issues to create a task dependency.

b. ProWorkflow

To establish a hierarchy of tasks in ProWorkflow, use the task styles feature: heading, bold, and normal. Bold and normal tasks serve as subtasks under a task heading, and bold tasks are higher priority than normal tasks.

When you create a task, you can include the following:

  • Task name and description
  • File attachments
  • Dependencies
  • Assignees
  • Priority
  • Time estimate
  • Start and due dates
  • Billable status (yes or no)
  • Billable rate
  • Taxable status (yes or no)

4. Statuses

a. Jira

In both Jira Software and Jira Work Management, use the default ‘To do,’ ‘In progress,’ and ‘Done’ statuses to indicate progress. Each status has a dedicated column on the Board. You can customize the statuses to suit your workflow.

 

b. ProWorkflow

With ProWorkflow, you can indicate project and task statuses using tags. You can set up custom status tags for projects, tasks, and contacts.

5. Checklists

a. Jira

Jira doesn’t offer native functionality to add checklists to your tasks. 

b. ProWorkflow

ProWorkflow doesn’t have a native feature for adding checklists to tasks. However, you can create a list of indented subtasks to serve as a checklist.

6. Task Templates

a. Jira

Jira doesn’t have a native capability of creating issue templates. However, it does allow you to auto-populate an issue’s fields based on pre-set values in team-managed projects.

b. ProWorkflow

ProWorkflow enables you to create new task templates from scratch or based on other templates or current projects.

7. Assignees

a. Jira

To assign an issue to a team in Jira Software, go to the Fields menu and add the Team column to your Board. This will let you assign any issue to a whole team.

b. ProWorkflow

ProWorkflow offers several ways to assign tasks, including:

  • Drag and drop assignees from a list onto a task on the project description page.
  • Assign or remove a team member across all tasks in a project
  • Add assignees in the contacts column of the tasks view
  • Assign multiple tasks to a contact at once

8. Priorities

a. Jira

Jira Software

Suppose you’re using Jira Software’s Agile project management features and have enabled ranking in the project’s settings. You can rank an issue by dragging and dropping it to the relevant position in the Scrum or Kanban backlog. 

You can also set priorities using custom fields in the issue’s settings. This now lets you add custom priority levels to each issue. 

Jira Work Management

Create a new field with various priority levels and save it to add custom priority levels to each issue. 

b. ProWorkflow

Select a low, medium, or high priority status for tasks and projects. To create custom priority statuses, you can use project or task tags.

Additionally, you can indicate priority using the bold task style.

9. Automations

a. Jira

Both Jira Software and Jira Work Management offer an extensive library of automations. Create automation rules by setting triggers, conditions (refining criteria), and actions.

b. ProWorkflow

ProWorkflow doesn’t have any native automation features.

B. Time Management

Time is money for a reason. 

The right software can be the difference between pinching pennies and raking in the big bucks.

Effective project management software offers effortless time management features to help you befriend the clock. 

With the right one, expect to keep all your tasks running as scheduled and meet your deadlines with ease. 

Features to look out for include:

  • Due dates: Communicate expected delivery dates.  
  • Time estimates: Make capacity decisions based on how much time each task or project is expected to take. 
  • Time tracking: Measure productivity with accurate time consumption data for each team member. 

1. Due Dates

a. Jira

Jira Software

You can schedule a deadline by adding a due date while creating or editing an issue. However, you need Schedule Issues permission from an administrator. 

Jira Work Management

You can add due dates for issues in Jira Work Management by adding a Custom Field.

Alternatively, you can schedule due dates for items in your business projects by dragging them to the specific date on your calendar.

b. ProWorkflow

ProWorkflow includes start and due date fields when you create a task, edit a task, or set up a task template.

2. Time Estimates

a. Jira

You can add time estimates to the time tracking feature to show assignees how much time they have left to complete an issue. The timer counts down based on how much time they track while working on the issue.

It works for both Jira Work Management and Jira Software. 

b. ProWorkflow

Add time estimates to tasks and projects using the time allocation field.

3. Time Tracking

a. Jira

The native time tracking feature in Jira Work Management and Jira Software enables users to record the time they spend working on issues. 

b. ProWorkflow

ProWorkflow offers four methods for tracking time on tasks:

  • Live tracker: Track time for a task using a timer while you work
  • Manual entry: Add a time record declaring hours and minutes worked on a task
  • Drag and drop: Drag a task onto a timesheet and size the block to indicate time worked
  • Direct entry: Enter time details directly into the timesheet

C. Reporting

What you can’t measure, you can’t improve. 

Reporting and analytics features can help you track real-time progress, monitor key metrics, and sniff out bottlenecks like a detective.  

Armed with these insights, your team can stay ahead of the curve no matter the situation. 

Expect better resource management, superior deadline compliance, and a more focused and decisive team.

Features to look out for include:

  • Goals and milestones: Record targets for the whole team to see and work towards.
  • Dashboards: Visualize data from all corners of the team into a user-friendly, interactive interface.
  • Gantt charts: Keep your plans flexible with Gantt charts that allow you to adjust timelines based on changing resource availability and task completion ratio. 

1. Goals & Milestones

a. Jira

Jira Software lets you combine issues from boards, projects, and filters to map your goals with Jira plans. Other capabilities include:

  • Establish and view dependencies that can affect your plan.
  • Experiment with plans without impacting issues.
  • Set due dates, sprint dates, release dates, etc.

b. ProWorkflow

ProWorkflow doesn’t have any native features for setting goals and milestones.

2. Dashboards

a. Jira

Jira Software and Jira Work Management dashboards both offer an initial view upon login to create multiple personalized displays for diverse project overviews.

You can customize the dashboard with gadgets that summarize issue data. Available gadgets include:

  • Charts
  • Labels
  • Issue calendar
  • Assigned to me
  • Quick links
  • Roadmaps

Select a layout preference for your dashboards, star favorites, and share dashboards with others. You can also find shared dashboards by filtering per owner, group, or project.

b. ProWorkflow

Your ProWorkflow homepage displays a dashboard of graphs and details on upcoming tasks.

The graphs can display details like projects and tasks by status or priority, time tracked vs billable time, and quotes and invoices.

You’ll also see a list of upcoming task start and due dates.

3. Gantt Charts

a. Jira

Jira Software

Jira Software allows you to create Gantt charts in two ways — Roadmaps (timeline view) and advanced roadmaps.

Basic roadmaps are great for planning dates, dependencies, and deliverables for a single team and project.

Meanwhile, advanced roadmaps offer the following additional features:

  • Plan and track work across teams, visualize data, and plan for future progress or obstacles.
  • Select issue sources from boards, projects, or filters to gather data for plan creation.
  • Expand issue hierarchies above the epic level to track larger goals.
  • Allocate work, manage team capacity, and evaluate risks.
  • Explore alternative paths through scenarios and plan for different outcomes.
  • Define milestones, manage shippable chunks of work, and align dates across multiple projects with single-project or cross-project releases.
Jira Work Management

Jira Work Management doesn’t offer roadmaps, but the Timeline view can function as a Gantt chart.

It allows you to adjust start and due dates, and reorder, link, and filter issues.

b. ProWorkflow

ProWorkflow’s timeline view functions as a Gantt chart and allows you to:

  • Create new tasks
  • Drag to adjust start and due dates
  • Select and adjust multiple tasks at once
  • Set or remove task dependencies

D. User Management

Software, features, and other tech things aside, the real heroes of any project are your team members. So make sure to pick the kind of project management software that puts them front and center!

How do you do this?

Look for software that knows what different team members need and helps you deliver the right experience. 

Features to look out for include:

  • User groups: Create internal teams representing various departments, functions, or projects. 
  • Permission levels: Grant different access levels depending on the users’ information requirements and the company’s security concerns. 
  • Guest users: Invite team members from other companies/teams to collaborate with your team without compromising on confidential data. 

1. User Groups

a. Jira

Create groups of people who share similar responsibilities and require similar access to issues. Grant each group a different permission level on each project. 

b. ProWorkflow

From the users and permissions settings in ProWorkflow, you can set up user roles and assign them to your contacts. You can use this feature to group people by role, department, team, etc.

2. Permission Levels

a. Jira

Jira Software

Jira Software lets you choose between whether people are Administrators, Members, or Viewers on a team-managed project. Create more custom roles for each project to share the most relevant projects, tasks, and conversations with each team member. 

Jira Work Management

Add or remove people to projects based on your requirements. You can also assign them one or multiple roles on the project. 

b. ProWorkflow

In ProWorkflow, there is only one permission level with default settings — super user. Other than that, you must create custom roles to define your organization’s permission levels.

Permissions for roles include:

  • Super user status (full access)
  • Ability to view all work
  • Ability to see sensitive business information (quotes, invoices, rates, etc.)
  • Whether the role can receive client project requests
  • Whether the role receives billing alerts from ProWorkflow
  • If the role can view, add, edit, or delete information on each page of the organization
  • Ability to add, edit, or delete user permissions
  • Whether the role can access and make changes to areas in the settings menu

3. Guest Users

a. Jira

Jira Software and Jira Work Management don’t have guest users. But you can allow anonymous users to view, search, and create issues without logging in. 

b. ProWorkflow

You can add clients and external parties as contacts in your ProWorkflow organization and customize the permissions for all client contacts or individual clients.

On their contact profile, you can edit the following information and settings:

  • Client name, title, and company name
  • Whether they’re the main contact for that company
  • Whether they can log in (you set the username and password)
  • Their email address and phone contact details
  • Whether they can request projects
  • Which projects and tasks can they view
  • Which views can they access

E. Collaboration

In project management, collaboration and communication are like a ballroom dance — if everyone isn’t in sync, you’re just stepping on each other’s toes!

A project manager should encourage their team to be on the same page regarding everything happening on the project. This could involve regular meetings, periodic status updates, shared checklists, etc. 

But things can get tricky when you add different team structures (remote, hybrid, distributed, etc.). 

The trick is to balance ‘informing everyone’ with ‘over-communicating.’ 

The solution is to forge a shared space where the whole team can contribute without hampering individual productivity. Picking a suitable project management software is the first step toward achieving this goal. 

Features to look for include: 

  • Comments: Simple ways to send feedback or discuss a task or project. 
  • Threads: Keep all relevant comments in a single thread. 
  • Tagging/@mention: Mention a team member on a task, in comments, or in any shared space to notify them. 
  • Sharing tasks: Share tasks with relevant team members for efficient collaboration.
  • File management: Attach and store files, create and annotate documents, etc., for ready access to project documentation. 
  • Notifications: Customize how team members receive notifications.

1. Comments, Threads, & Tagging

a. Jira

Add comments, code snippets, images, tables, and more on issues for better communication. 

Mention teammates in the comments and react to comments with emojis.

Copy the link to each comment to share externally.

Vote on issues to indicate their importance to team members. 

b. ProWorkflow

Clicking on a task title in ProWorkflow will reveal a comment icon where you can leave messages.

This feature allows you to:

  • @mention contacts
  • Include hashtags to tag the message
  • Select recipients
  • Add file attachments
  • Set the message as private
  • Send an email notification to recipients

2. File Management

a. Jira

Both Jira Software and Jira Work Management offer you the option to attach files to each issue to describe them better. You can also attach these files in comments or long text fields.

Just copy-paste the link to attach files from external services like Dropbox or Google Drive.

b. ProWorkflow

Attach files in various formats to projects, tasks, and messages.

3. Notifications

a. Jira

Both Jira Software and Jira Work Management let you choose which team members are notified about issue-related changes. 

Watchers, assignees, users, reporters, or project leads can get notified of changes such as:

  • Comments
  • New issue logged
  • Issues deleted, etc. 

b. ProWorkflow

ProWorkflow delivers both in-app and email notifications to assignees for activities in projects and tasks, account alerts, and resource alerts.

 

F. Customer Support

Individual users in smaller teams often face a steep learning curve with most project management software. 

In their case, having access to responsive support executives and a wealth of helpful resources can make a significant difference, turning a frustrating experience into a positive one.

However, customer support is just as crucial for larger teams. 

Even if these teams initially received thorough onboarding and training, their needs and use cases tend to evolve over time. Continuous and adaptable customer support becomes essential to address these changing needs effectively.

With adequate customer support, you can:

  • Derive maximum value from the app with the help of professional guidance whenever required
  • Ensure your team is making full use of all the features you’re paying for
  • Learn from case studies of other teams using the same software
  • Expand your use cases with time
  • Learn about the features your team uses the most and avoid spending on those you don’t need
  • Solve minor issues on your end by going through help resources
  • Get hands-on support when you get stuck
  • Keep a record of all your complaints and feedback for the platform to aid future buying decisions
  • Send feedback to the app’s developers so they can design the features you most desire

Features to look for include: 

  • Detailed knowledge bases and documentation to aid DIY solutions to common issues
  • Case studies, templates, guides, and other resources
  • Easy access to resources for all types of users — free or paid
  • Async support executives to cover for the time difference
  • Live agents who can respond via chat or phone 
  • Screenshots and recordings to display how the tool works
  • Translations to resources in other languages, if needed

Jira

  • Atlassian University: Product training and certifications for Jira, Confluence, Trello, and more
  • Atlassian Playbook: Free workshop resources to address common team challenges 
  • Atlassian Documentation: Help to administer Atlassian products
  • Atlassian Community: Ask questions to product experts and fellow users
  • Atlassian Support: Resources for users and administrators
  • Migration Program: Cloud migration support for all teams
  • Enterprise Services: Support for enterprise teams
  • Customer Support: Email/Help Desk, Chat, 24/7 Live rep, Phone

ProWorkflow

  • Help center: A collection of tutorials relating to ProWorkflow features
  • Video guides: A playlist of YouTube how-to videos
  • Contact support: Via the support request form, email addresses, or phone number

G. Platforms Supported

Distributed and field teams might not always be armed with laptops or computers. 

But that doesn’t mean productivity has to stop.

With a mobile-friendly project management tool, the workflow keeps humming along, turning those smartphones into mighty workflow tools.

More reason to look into this?

If your company follows a Bring Your Own Device (BYOD) approach, your team members need the freedom to switch between various devices. 

With support for all types of apps, you can:

  • Ensure uniform access irrespective of device type
  • Save on the cost of buying the same types of devices for the whole team
  • Give all team members a chance to log work from anywhere, anytime

Features to look for include: 

  • App support for the latest Mac, Windows, iOS, and Android versions.
  • Maximum coverage for all key features across devices

Jira

  • Browser: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari for desktops, Safari and Chrome for mobile devices
  • On-Premise: Windows, Linux
  • Desktop: Windows, Linux
  • Mobile: iOS, Android

ProWorkflow

  • Browser: Google Chrome, Safari, Internet Explorer
  • Desktop: Windows, Mac
  • Mobile: Mobile web app

H. Pricing

Whether you have deep pockets or shoestring budgets, there’s project management software out there for every kind of organization. 

But the confusing combination of features and numbers on pricing pages can make it difficult to choose. 

Here are some easy tips for starters.

If you plan on buying the software subscription for just yourself or a small team that’s not likely to grow rapidly anytime soon — stick to the free plan as long as possible. Or pick the cheapest monthly subscription possible. These should cover most of your feature requirements comfortably in most cases. 

However, if you expect to hire rapidly and grow to a sizable number, go for a plan that grows with you — ideally with a per-user rate that doesn’t add up exponentially. 

Finally, most software offers flexible enterprise plans that let you cherry-pick your favorite features into a custom package. If you’re part of such a team, it’s best to contact the sales team and get the best deal possible. 

Jira Pricing

Jira Software has the following pricing options:

  • Free: Up to 10 users, 2GB storage
  • Standard ($8.15/user/month): Everything from Free plus up to 35,000 seats, user roles and permissions, 250GB of storage
  • Premium ($16/user/month): Everything from Standard plus AI features, Advanced roadmaps, and premium support
  • Enterprise (Contact sales for pricing): Everything from Premium plus multiples site, enterprise support, and centralized security controls

Jira Work Management has these plans:

  • Free: Up to 10 users, 2GB storage
  • Standard ($5/user/month): Everything from Free plus up to 35,000 seats, project roles, 250GB or storage
  • Premium ($10/user/month): Everything in Standard plus Atlassian Intelligence, premium support, and unlimited support

ProWorkflow Pricing

ProWorkflow has the following pricing plans:

  • Free trial: 14-day free trial
  • Professional ($20/user/month): Unlimited pricing, no user limit, 25GB file storage
  • Advanced ($30/user/month): Five users minimum; includes everything in Professional, plus client project requests, custom fields, and 50GB file storage.
  • Enterprise (Contact sales for pricing and more information)

I. Best Suited To

Picking the right project management tool is like finding the perfect pair of shoes. They must be a snug fit but also leave you some wiggle room to get comfortable! 

In other words, the tool you pick must fit all your current needs and grow alongside your future requirements, too. 

So make sure you’ve covered all bases in your research when picking project management software for your team. 

One way to do this is to check what types of teams your choice serves best. 

For instance, what works for a small software development team might not suit a large marketing agency. 

When hunting for a PM solution, it’s vital to match the tool’s features and use cases with your team’s workflow. Tailor your search to find a tool with all the necessary features to manage your tasks and boost productivity.

Jira Verdict

In particular, Jira is expertly designed for:

  • Software development teams
  • DevOps teams
  • Product management teams
  • Agile teams

It’s perfect for managing complex projects with many moving parts, granular tasks, and dependencies. Additionally, it’s well set up to handle work requests for things like bug fixing or IT support tickets.

Jira takes visualizing work to a whole new level so that you can spot all the intricacies and interconnectedness of your issues and projects.

However, all this functionality means it’s far too complicated for most standard project management teams. 

Jira can be a game changer for technical teams that use its agile and issue management features.  

However, teams with simpler needs may find that Jira has a lot of features that just won’t be useful for their work.

ProWorkflow Verdict

ProWorkflow offers a lot of freedom to customize permissions, statuses, and time tracking. It’s useful for handling tasks in bulk and assigning them easily.

Its approach to setting up tasks and subtasks stands out as both simple and unique, and the way in which it organizes information in views is adequate (but not stellar).

The inclusion of invoicing and quotations also enhances ProWorkflow’s utility. These features make ProWorkflow suitable for organizing project work across multiple clients.

However, there are some major downsides.

The tool doesn’t have a free plan and is relatively expensive out of the gate. The features also don’t differ much between the pricing plans.

One must wonder if the price tag is justified, given that the app lacks automation and AI features, which are generally standard practice among project management tools today.

Additionally, the user interface, commenting, and notifications are dated and not very user-friendly. The comments resemble an old-school forum and aren’t particularly well-equipped for organized, threaded discussions.

ProWorkflow’s support resources are also rather sparse, which can contribute to a higher learning curve.

In general, this tool has a solid foundation but has some catching up to do to match up with the standards set by more established, modern PM tools.