Jira vs Project Insight: 2024 Comparison

Jira and Project Insight are two of the most popular project management tools available today.

But how do they stack up against each other?

Which one manages tasks better?
Which one helps you allocate resources more effectively?
Which one is more affordable?

Discover all the answers in our detailed comparison guide.

A. Project and Task Management

Get. Things. Done. 

You and every project manager likely live by those words.

It’s also the heart and soul of any project management software. 

This is why, before anything else, you must evaluate a tool’s ability to help you manage your tasks and projects.

Features to look out for:

  • Project structure: A simple, intuitive way to organize work and toggle through multiple projects, tasks, boards, etc. 
  • Views: Board, list, timeline, Gantt, and other types of views that let you visualize various types of information within each project.
  • Tasks & subtasks: Dedicated spaces offering the ability to drill down to the smallest level of actionable detail about each project item. 
  • Statuses: Effortless ways to communicate the exact progress of each task, board, project, etc.
  • Checklists: Quick to-do lists for each task so things don’t fall through the cracks 
  • Task templates: Easy-to-copy templates to create identical tasks at scale across multiple projects. 
  • Assignees: The ability to assign tasks, boards, or projects to individual team members, groups, or even teams. 
  • Priorities: A way to communicate the urgency level of each task, subtask, or project. 
  • Automations: Trigger-based (if X happens then do Y); ways to automate repetitive actions such as notifications, comments, status updates, etc.

1. Project Structure / Hierarchy

a. Jira

Based on your needs, you could choose between two of Jira’s primary project management offerings:

  • Jira Work Management for more broad-scale project management 
  • Jira Software for software development teams to manage issues
For Jira Work Management

Choose between:

  • Company-managed projects: Set up and controlled entirely by the Jira admin in your team. This utilizes a similar configuration across all projects. 
  • Team-managed projects: Set up and controlled entirely by a designated project admin. This setup is independent of other projects.

Projects > Boards > Issue Cards

  • Projects: A shared space to document, organize, and track your work.
  • Board: A Kanban-style board to visualize all issues in a customizable workflow. 
  • Issue Cards: Summary of individual issues you’re working on.

For Jira Software

Jira Software’s default hierarchy contains:

Epics > Stories/Tasks > Sub-tasks

  • Epics: High-level objects/priorities the team is working towards — comprising multiple Stories and Tasks. 
  • Stories/Tasks: Functional requirements that the team is developing. 
  • Sub-task: Actionable items that make up Stories. 

You can customize this hierarchy with marketplace apps and add Initiatives containing multiple Epics.

b. Project Insight

You can understand Project Insight workspace with the help of the following hierarchy:

Project Home > Project > Work List > Tasks > Issues

  • Project Home: First screen that gives you access to all Projects in your workspace.
  • Project: A dedicated space for all Project-related information.
  • Work List: Contains any Tasks, Issues, approvals, or assignments you’re currently working on and their status.
  • Task: Actionable items that need to be completed in order to complete the Project.
  • Issues: Independent to-dos that emerge during the course of a Project.

2. Views

a. Jira

Jira Software

Jira Software comes with the following preconfigured views:

  • Basic: A table format that shows issue details such as start and due dates, status, the hierarchy of issues, and timeframes. 
  • Sprint capacity management: A table format that zooms in on capacity across issues to help you optimize sprints and iterations. 
  • Top-level planning: A table format to give you a high-level overview of all issues and their relationship with each other. 
  • Dependency management: A table format to showcase only issues that have dependencies in the plan to spot which ones are blocking progress.

Jira Work Management

Jira Work Management offers the following views:

  • Board: A Kanban-style board to get a progress snapshot of work yet to be started, in progress, and completed. 
  • List: A single list to view all issues in the project for a quick scan. Get a quick glimpse of the issue type, summary, status, assignee, etc.  
  • Timeline: A Gantt chart view to visualize the timing and sequence of individual issues. 
  • Calendar: All project issues organized by start and due dates on a calendar format. 

Besides this, you can access Overviews that offer a high-level, aggregated view of work across multiple projects.

b. Project Insight

The default view to see your Tasks in Project Insight is a List displayed on your Work List page. But almost every page has Page Display Options that let you pick and choose what you want to view on the page.

3. Tasks & Subtasks

a. Jira

For Jira Work Management

Track tasks of a larger workflow as issues in Jira Work Management. 

An issue can have:

  • Subtasks to split an issue into smaller to-dos
  • Assignees to complete the work
  • Reporters to monitor the work
  • Descriptions
  • Labels
  • Time tracking
  • Status
  • Attachments

Note: Subtasks can be assigned to the person assigned the parent issue or to other people involved in the project.

For Jira Software

Break work into smaller chunks or tasks with issues.

An issue allows you to add other relevant information, such as:

  • Assignees who’ll work on the task
  • Reporter whom the assignee must report to
  • Child issues or subtasks to complete within the issue
  • Priority
  • Start date and end date
  • Labels
  • Status
  • Attachment

Subtasks can be linked to issues to create a task dependency.

b. Project Insight

You can find Tasks in your Project Insight Work List. Each Task houses information essential for its completion, such as:

  • Status
  • Related Items (or files you can attach)
  • Comments
  • Time tracked so far
  • Location

A Task can have multiple Predecessor and Successor Tasks. This decides the order in which your team must tackle them and automatically calculates the Project timeline.

Each parent task is known as a Summary Task in Project Insight. These can be split into smaller to-dos in the form of a Child Task.

4. Statuses

a. Jira

In both Jira Software and Jira Work Management, use the default ‘To do,’ ‘In progress,’ and ‘Done’ statuses to indicate progress. Each status has a dedicated column on the Board. You can customize the statuses to suit your workflow.

 

b. Project Insight

Choose from one of the following default Statuses to indicate Task progress in Project Insight:

  • Not Started
  • Started 
  • In-Progress
  • Almost Done
  • Done

Besides these, you can add a column for Percent Complete that lets users indicate progress with percentages the Admin has set in a drop-down. 

5. Checklists

a. Jira

Jira doesn’t offer native functionality to add checklists to your tasks. 

b. Project Insight

Project Insight doesn’t offer any native checklist feature.

6. Task Templates

a. Jira

Jira doesn’t have a native capability of creating issue templates. However, it does allow you to auto-populate an issue’s fields based on pre-set values in team-managed projects.

b. Project Insight

Task templates exist as part of Project Templates in Project Insight.

You can either craft a Project Template from scratch or save an existing Project as a Template in a folder. This will also save the structure and components of all its Summary (parent) Tasks that make it up.

If you wish to create a Task via a Template, you must access a Project Template and select the particular Task you want to recreate.

 

7. Assignees

a. Jira

To assign an issue to a team in Jira Software, go to the Fields menu and add the Team column to your Board. This will let you assign any issue to a whole team.

b. Project Insight

You can assign an entire Project to team member(s), which will end up assigning them all the Tasks within it too. You could also assign single Tasks to individuals or multiple team members.

8. Priorities

a. Jira

Jira Software

Suppose you’re using Jira Software’s Agile project management features and have enabled ranking in the project’s settings. You can rank an issue by dragging and dropping it to the relevant position in the Scrum or Kanban backlog. 

You can also set priorities using custom fields in the issue’s settings. This now lets you add custom priority levels to each issue. 

Jira Work Management

Create a new field with various priority levels and save it to add custom priority levels to each issue. 

b. Project Insight

While you cannot add Priorities to individual Tasks in Project Insight, you can do this for Projects and Issues.

Choose from the default High, Medium, and Low priority levels for your Projects and Issues. 

9. Automations

a. Jira

Both Jira Software and Jira Work Management offer an extensive library of automations. Create automation rules by setting triggers, conditions (refining criteria), and actions.

b. Project Insight

Project Insight requires you to get Add-ons to execute Project-level automation. 

B. Time Management

Time is money for a reason. 

The right software can be the difference between pinching pennies and raking in the big bucks.

Effective project management software offers effortless time management features to help you befriend the clock. 

With the right one, expect to keep all your tasks running as scheduled and meet your deadlines with ease. 

Features to look out for include:

  • Due dates: Communicate expected delivery dates.  
  • Time estimates: Make capacity decisions based on how much time each task or project is expected to take. 
  • Time tracking: Measure productivity with accurate time consumption data for each team member. 

1. Due Dates

a. Jira

Jira Software

You can schedule a deadline by adding a due date while creating or editing an issue. However, you need Schedule Issues permission from an administrator. 

Jira Work Management

You can add due dates for issues in Jira Work Management by adding a Custom Field.

Alternatively, you can schedule due dates for items in your business projects by dragging them to the specific date on your calendar.

b. Project Insight

Project Insight uses an Intelligent Scheduling system to calculate due dates. 

This means that once you set the start date for a Project, Project Insight automatically calculates and sets all start and end dates for Tasks within it.

Additionally, if you add a start date and estimated number of Duration (in workdays) and Work Hours a Task is estimated to take (or allotted), Project Insight adds all due dates automatically. This shifts dynamically as you move around dates and hours for its preceding and succeeding Tasks. 

2. Time Estimates

a. Jira

You can add time estimates to the time tracking feature to show assignees how much time they have left to complete an issue. The timer counts down based on how much time they track while working on the issue.

It works for both Jira Work Management and Jira Software. 

b. Project Insight

Every Project in Project Insight has Target settings you can edit. This page will allow you to update the estimated hours for the Project in the Target Budget Hours field. 

On a Task level, you can add Duration (in workdays) and Work Hours in separate columns of the Work List. 

3. Time Tracking

a. Jira

The native time tracking feature in Jira Work Management and Jira Software enables users to record the time they spend working on issues. 

b. Project Insight

Enter time used per Task by:

  • Directly adding worked hours on a specific Task 
  • Editing a grid containing all Tasks you’ve worked on
  • Starting a Timer on each Task while you work on it 

C. Reporting

What you can’t measure, you can’t improve. 

Reporting and analytics features can help you track real-time progress, monitor key metrics, and sniff out bottlenecks like a detective.  

Armed with these insights, your team can stay ahead of the curve no matter the situation. 

Expect better resource management, superior deadline compliance, and a more focused and decisive team.

Features to look out for include:

  • Goals and milestones: Record targets for the whole team to see and work towards.
  • Dashboards: Visualize data from all corners of the team into a user-friendly, interactive interface.
  • Gantt charts: Keep your plans flexible with Gantt charts that allow you to adjust timelines based on changing resource availability and task completion ratio. 

1. Goals & Milestones

a. Jira

Jira Software lets you combine issues from boards, projects, and filters to map your goals with Jira plans. Other capabilities include:

  • Establish and view dependencies that can affect your plan.
  • Experiment with plans without impacting issues.
  • Set due dates, sprint dates, release dates, etc.

b. Project Insight

Project Insight doesn’t offer any native features for goal tracking.

You can designate a certain Task as Milestones, denoting their importance in the Work List. Project Insight will give Milestone Tasks diamond icons to help them stand out. 

2. Dashboards

a. Jira

Jira Software and Jira Work Management dashboards both offer an initial view upon login to create multiple personalized displays for diverse project overviews.

You can customize the dashboard with gadgets that summarize issue data. Available gadgets include:

  • Charts
  • Labels
  • Issue calendar
  • Assigned to me
  • Quick links
  • Roadmaps

Select a layout preference for your dashboards, star favorites, and share dashboards with others. You can also find shared dashboards by filtering per owner, group, or project.

b. Project Insight

Every Project Insight user can access a central Dashboard that contains their active and upcoming Tasks.

A Project Manager can configure this to include key Project details and customize it to include any information they want to access instantly. These could include Tile components, such as:

  • Approvals
  • Calendars
  • Charts
  • Issues
  • Project Requests
  • Notifications
  • And much more

Users can save a particular layout on these Dashboards, rename them, and share them with others in the team.  

3. Gantt Charts

a. Jira

Jira Software

Jira Software allows you to create Gantt charts in two ways — Roadmaps (timeline view) and advanced roadmaps.

Basic roadmaps are great for planning dates, dependencies, and deliverables for a single team and project.

Meanwhile, advanced roadmaps offer the following additional features:

  • Plan and track work across teams, visualize data, and plan for future progress or obstacles.
  • Select issue sources from boards, projects, or filters to gather data for plan creation.
  • Expand issue hierarchies above the epic level to track larger goals.
  • Allocate work, manage team capacity, and evaluate risks.
  • Explore alternative paths through scenarios and plan for different outcomes.
  • Define milestones, manage shippable chunks of work, and align dates across multiple projects with single-project or cross-project releases.
Jira Work Management

Jira Work Management doesn’t offer roadmaps, but the Timeline view can function as a Gantt chart.

It allows you to adjust start and due dates, and reorder, link, and filter issues.

b. Project Insight

To access a Gantt Chart view on your Work List or Project home page, go to the Page Display Options and configure the particular information you wish to display in it.

Once generated, you can adjust Task dates and Milestones, review the Project’s Critical Path, change Dependencies, and more on your Gantt Chart. 

D. User Management

Software, features, and other tech things aside, the real heroes of any project are your team members. So make sure to pick the kind of project management software that puts them front and center!

How do you do this?

Look for software that knows what different team members need and helps you deliver the right experience. 

Features to look out for include:

  • User groups: Create internal teams representing various departments, functions, or projects. 
  • Permission levels: Grant different access levels depending on the users’ information requirements and the company’s security concerns. 
  • Guest users: Invite team members from other companies/teams to collaborate with your team without compromising on confidential data. 

1. User Groups

a. Jira

Create groups of people who share similar responsibilities and require similar access to issues. Grant each group a different permission level on each project. 

b. Project Insight

Project Insight lets you create the following types of Users:

  • System Administrator Roles:
      • System Administrator
      • User Manager
  • Power User Roles:
      • Company Manager
      • Project Creator
      • PMO Manager
      • Department Manager
      • Project Template Manager
      • Approval Manager
      • Approval Template Manager
      • Issue Manager
      • PTO Manager
      • Expense Report Approver
      • Time/Expense/Invoice Manager
  • Team Member Roles:
    • Project Resource
    • Project Report Viewer
    • Resource allocation Viewer
    • Time/Expense Report Viewer

Besides these, you can create various Resource Types that denote the types of skill sets your Users represent. These could be designers, product managers, content writers, etc.

2. Permission Levels

a. Jira

Jira Software

Jira Software lets you choose between whether people are Administrators, Members, or Viewers on a team-managed project. Create more custom roles for each project to share the most relevant projects, tasks, and conversations with each team member. 

Jira Work Management

Add or remove people to projects based on your requirements. You can also assign them one or multiple roles on the project. 

b. Project Insight

All Project Insight Users have different permission levels depending on:

  • Their User System Role (Ex: System Administrator, Power User, Team Member, etc.)
  • The Communication Settings for the particular item
  • Project Permissions

3. Guest Users

a. Jira

Jira Software and Jira Work Management don’t have guest users. But you can allow anonymous users to view, search, and create issues without logging in. 

b. Project Insight

Project Insight does not allow you to share any information from your Workspace with external users nor lets you create guest user profiles.

E. Collaboration

In project management, collaboration and communication are like a ballroom dance — if everyone isn’t in sync, you’re just stepping on each other’s toes!

A project manager should encourage their team to be on the same page regarding everything happening on the project. This could involve regular meetings, periodic status updates, shared checklists, etc. 

But things can get tricky when you add different team structures (remote, hybrid, distributed, etc.). 

The trick is to balance ‘informing everyone’ with ‘over-communicating.’ 

The solution is to forge a shared space where the whole team can contribute without hampering individual productivity. Picking a suitable project management software is the first step toward achieving this goal. 

Features to look for include: 

  • Comments: Simple ways to send feedback or discuss a task or project. 
  • Threads: Keep all relevant comments in a single thread. 
  • Tagging/@mention: Mention a team member on a task, in comments, or in any shared space to notify them. 
  • Sharing tasks: Share tasks with relevant team members for efficient collaboration.
  • File management: Attach and store files, create and annotate documents, etc., for ready access to project documentation. 
  • Notifications: Customize how team members receive notifications.

1. Comments, Threads, & Tagging

a. Jira

Add comments, code snippets, images, tables, and more on issues for better communication. 

Mention teammates in the comments and react to comments with emojis.

Copy the link to each comment to share externally.

Vote on issues to indicate their importance to team members. 

b. Project Insight

Add a comment to any of the Tasks you’re working on to communicate with your team members within Project Insight. If you @mention your team members, they’ll be notified too.

 

2. File Management

a. Jira

Both Jira Software and Jira Work Management offer you the option to attach files to each issue to describe them better. You can also attach these files in comments or long text fields.

Just copy-paste the link to attach files from external services like Dropbox or Google Drive.

b. Project Insight

All Tasks in Project Insight allow you to add files as Related Items to any Task. 

3. Notifications

a. Jira

Both Jira Software and Jira Work Management let you choose which team members are notified about issue-related changes. 

Watchers, assignees, users, reporters, or project leads can get notified of changes such as:

  • Comments
  • New issue logged
  • Issues deleted, etc. 

b. Project Insight

Project Insight offers a comprehensive list of Notification settings. Among other things, you can set a number of auto-alert options. 

F. Customer Support

Individual users in smaller teams often face a steep learning curve with most project management software. 

In their case, having access to responsive support executives and a wealth of helpful resources can make a significant difference, turning a frustrating experience into a positive one.

However, customer support is just as crucial for larger teams. 

Even if these teams initially received thorough onboarding and training, their needs and use cases tend to evolve over time. Continuous and adaptable customer support becomes essential to address these changing needs effectively.

With adequate customer support, you can:

  • Derive maximum value from the app with the help of professional guidance whenever required
  • Ensure your team is making full use of all the features you’re paying for
  • Learn from case studies of other teams using the same software
  • Expand your use cases with time
  • Learn about the features your team uses the most and avoid spending on those you don’t need
  • Solve minor issues on your end by going through help resources
  • Get hands-on support when you get stuck
  • Keep a record of all your complaints and feedback for the platform to aid future buying decisions
  • Send feedback to the app’s developers so they can design the features you most desire

Features to look for include: 

  • Detailed knowledge bases and documentation to aid DIY solutions to common issues
  • Case studies, templates, guides, and other resources
  • Easy access to resources for all types of users — free or paid
  • Async support executives to cover for the time difference
  • Live agents who can respond via chat or phone 
  • Screenshots and recordings to display how the tool works
  • Translations to resources in other languages, if needed

Jira

  • Atlassian University: Product training and certifications for Jira, Confluence, Trello, and more
  • Atlassian Playbook: Free workshop resources to address common team challenges 
  • Atlassian Documentation: Help to administer Atlassian products
  • Atlassian Community: Ask questions to product experts and fellow users
  • Atlassian Support: Resources for users and administrators
  • Migration Program: Cloud migration support for all teams
  • Enterprise Services: Support for enterprise teams
  • Customer Support: Email/Help Desk, Chat, 24/7 Live rep, Phone

Project Insight

  • Getting Started Guide: Get started with a few basic videos. 
  • Video Tutorials for Add-ons and Features.
  • Project Insight Community: User-generated content on Project Insight.
  • User Manual: A written manual with detailed explanations of Project Insight features.
  • Dev Tool Kit
  • Developer tools and REST API resource center
  • Request a Feature: Vote on current feature requests or submit a new one. 
  • Webinars and Tutorials
  • Free Live Training Hours: Weekly, live, in-person training with our expert team.
  • Blogs
  • Support: Email, phone

G. Platforms Supported

Distributed and field teams might not always be armed with laptops or computers. 

But that doesn’t mean productivity has to stop.

With a mobile-friendly project management tool, the workflow keeps humming along, turning those smartphones into mighty workflow tools.

More reason to look into this?

If your company follows a Bring Your Own Device (BYOD) approach, your team members need the freedom to switch between various devices. 

With support for all types of apps, you can:

  • Ensure uniform access irrespective of device type
  • Save on the cost of buying the same types of devices for the whole team
  • Give all team members a chance to log work from anywhere, anytime

Features to look for include: 

  • App support for the latest Mac, Windows, iOS, and Android versions.
  • Maximum coverage for all key features across devices

Jira

  • Browser: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari for desktops, Safari and Chrome for mobile devices
  • On-Premise: Windows, Linux
  • Desktop: Windows, Linux
  • Mobile: iOS, Android

Project Insight

  • Browser: Firefox, Chrome (Desktop and Android), Safari, Microsoft Edge
  • Desktop: Not available
  • Mobile: iOS, Android

H. Pricing

Whether you have deep pockets or shoestring budgets, there’s project management software out there for every kind of organization. 

But the confusing combination of features and numbers on pricing pages can make it difficult to choose. 

Here are some easy tips for starters.

If you plan on buying the software subscription for just yourself or a small team that’s not likely to grow rapidly anytime soon — stick to the free plan as long as possible. Or pick the cheapest monthly subscription possible. These should cover most of your feature requirements comfortably in most cases. 

However, if you expect to hire rapidly and grow to a sizable number, go for a plan that grows with you — ideally with a per-user rate that doesn’t add up exponentially. 

Finally, most software offers flexible enterprise plans that let you cherry-pick your favorite features into a custom package. If you’re part of such a team, it’s best to contact the sales team and get the best deal possible. 

Jira Pricing

Jira Software has the following pricing options:

  • Free: Up to 10 users, 2GB storage
  • Standard ($8.15/user/month): Everything from Free plus up to 35,000 seats, user roles and permissions, 250GB of storage
  • Premium ($16/user/month): Everything from Standard plus AI features, Advanced roadmaps, and premium support
  • Enterprise (Contact sales for pricing): Everything from Premium plus multiples site, enterprise support, and centralized security controls

Jira Work Management has these plans:

  • Free: Up to 10 users, 2GB storage
  • Standard ($5/user/month): Everything from Free plus up to 35,000 seats, project roles, 250GB or storage
  • Premium ($10/user/month): Everything in Standard plus Atlassian Intelligence, premium support, and unlimited support

Project Insight Pricing

Project Insight has the following pricing plans:

  • Free: For up to 3 users only. 1 Custom Field, Unlimited Projects and Task Management, Unlimited Project Templates, Unlimited Views, and more core features.
  • Pro ($9 per user/per month): Unlimited Users, 5 Custom Fields, everything in the Free plan + advanced features such as Budgeting and Costing, Work Timers, Timesheets, and more.  
  • Business ($19 per user/per month): Unlimited Users, 15 Custom Fields, 3 custom items, everything in the Pro plan + advanced features such as Invoice Records and Billing, QuickBooks Online Integration, Portfolio Management, and more.
  • Enterprise (contact for a quote): Unlimited Users, 100 Custom Fields, everything in the Business plan + advanced features such as Cross-project Dependencies, Resource and Capacity Management, Critical Path Tools, and more.

You can try all but the Enterprise plan for free.

I. Best Suited To

Picking the right project management tool is like finding the perfect pair of shoes. They must be a snug fit but also leave you some wiggle room to get comfortable! 

In other words, the tool you pick must fit all your current needs and grow alongside your future requirements, too. 

So make sure you’ve covered all bases in your research when picking project management software for your team. 

One way to do this is to check what types of teams your choice serves best. 

For instance, what works for a small software development team might not suit a large marketing agency. 

When hunting for a PM solution, it’s vital to match the tool’s features and use cases with your team’s workflow. Tailor your search to find a tool with all the necessary features to manage your tasks and boost productivity.

Jira Verdict

In particular, Jira is expertly designed for:

  • Software development teams
  • DevOps teams
  • Product management teams
  • Agile teams

It’s perfect for managing complex projects with many moving parts, granular tasks, and dependencies. Additionally, it’s well set up to handle work requests for things like bug fixing or IT support tickets.

Jira takes visualizing work to a whole new level so that you can spot all the intricacies and interconnectedness of your issues and projects.

However, all this functionality means it’s far too complicated for most standard project management teams. 

Jira can be a game changer for technical teams that use its agile and issue management features.  

However, teams with simpler needs may find that Jira has a lot of features that just won’t be useful for their work.

Project Insight Verdict

Project Insight prides itself on offering a platform that aligns with the essential project management principles. 

And rightly so.

With features like Intelligent Scheduling, thorough capacity management, and nuanced levels of permissions for each user, Project Insight indeed puts its best foot forward in the project management game.

Busy project managers, especially in bigger teams, will relish the extremely customizable Page Display Options and its bulk edits functionality.

What you might miss, though, is a slightly easier, more visual interface.

New users, especially those without a background in project management, could be put off by Project Insight’s complexity.

For example, while the Work List can be customized, it could benefit from a few standard (default) views that users can deploy from the get-go.

Additionally, Intelligent Scheduling doesn’t let users manually set timelines for their own Tasks without changing the entire project’s timeline. This works out great for project managers who need complete oversight and control of the Work List but may feel restrictive to team members working on smaller Tasks.

However, if your project has complex (and hyper-specific) requirements, Project Insight’s steep learning curve may be worth the ride!